Returns & refunds
Simple and honest: we cannot take back opened perfume - but if your order arrives damaged or incorrect, we will make it right.
Please read this before ordering. The short version is on the About page too.
No returns on opened products
Perfume is a personal product. Once a decant or bottle has been opened and used, we cannot accept it back, resell it, or refund it. Please only open your order once you are happy with the contents, and choose your sizes carefully - the decant size guide helps with that.
Damaged or incorrect orders
If your order arrives damaged (leaking, broken atomizer, crushed box) or incorrect (wrong fragrance or size), contact us within 48 hours of delivery and we will replace it or refund you in full - including any shipping you paid.
Show us the unboxing video
To process a damage claim, we need a short unboxing video: film the sealed parcel being opened, clearly showing the damaged or incorrect item before it is touched or used. This protects both of us - it confirms how the order arrived.
- ·Film the parcel sealed, then being opened.
- ·Show the damage or the wrong item clearly on camera.
- ·Keep the parcel and contents until we respond.
How to claim
Message us on WhatsApp within 48 hours of delivery with:
- 01Your order ID (from the checkout message)
- 02Your unboxing video
- 03A photo of the item and parcel label
Claims outside 48 hours, or without the unboxing video, cannot be processed.
What we cover
Refund or replacement - damaged in transit, leaking on arrival, wrong fragrance or size shipped.
No refund - opened or used products, change of mind, scent not to taste, or claims without the unboxing video.
Have a problem with an order?
Message us on WhatsApp
Share your order ID and unboxing video and we'll sort it out - replacement or refund, within 48 hours of delivery.
Open WhatsApp